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bespoke training services uk ltd

“getting better and better”

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ECG Interpretation

01522 811602 BTS UK Ltd

Mike McHale: RMN, RGN, DipN, PGCE , Cert IHSM

Mike founded Bespoke Training Services UK in 1998. Mike qualified as a psychiatric nurse in 1976 and a registered general nurse in 1980. He has nursed in many different contexts: hospitals, day centres, nursing homes and in the community. Mike has been involved in the education of others throughout his career: training students, qualified staff and service users. He has an ability to convert the complex into the understandable. He has worked at most nursing levels and uses his psychiatric skills and knowledge to create a person-centred approach to getting the most out of people. Mike’s courses are relaxing but stimulating, humorous yet challenging.

Peter Jones, RNMH, Registered Managers Award

Peter has been involved in caring since 1981. He has worked with many different service user groups and qualified as a Registered Nurse for Learning Disabilities in 1989.  When Peter is not directly involved in caring he uses his natural flair for communication to teach. His portfolio of specialist subjects includes; learning disabilities, mental health,  health & safety as well as first aid. His easy conversational style of presenting is proving to be a real hit with his audiences.

Diana McHale RGN, MSc, BSc (Hons), ENB 100

Since qualifying as a RGN in 1993, Diana has exclusively worked in Critical Care. Over the last 13 years Diana has worked in the Critical Care Outreach Team sharing her skills and knowledge with nursing and medical staff within the general ward setting. Despite Diana’s academic background she delivers her courses in an easy to understand format concentrating on how to apply the theory to practice.

Sylvia Taylor - Office Manager

Sylvia is friendly, approachable and has a good rapport with her customers. Sylvia not only has excellent customer service skills but also has several years experience of working within the care industry, specialising in caring for people with learning disabilities. When Sylvia is not helping customers she teaches first aid courses. Her training sessions are fun, informative and enjoyable as Sylvia has an ability to maker her delegates feel at ease.

Conor Broughton - Administration Assistant

Conor joined the team in 2013. He is also currently at the University of Lincoln studying for his Masters. Conor is friendly, willing to learn and an excellent team player. Conor’s broad range of IT skills have lead to the development of the administrative processes used by all of the head office team. When Conor is not working or studying he enjoys playing the bass guitar.

Matthew Kloed - Assistant Manager

Matthew joined the team in 2016, and has since gained his Level 2 Diploma in Customer Service. Matthew has become a valued member of our team, with a polite and professional attitude towards delivering good customer service. Whilst not working Matthew enjoys socialising with family and friends and also visiting the cinema to see the latest movies.